Frequently Asked Questions
Everything you need to know about shopping with Nello.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. Since our collections range from slim to oversized fits, we recommend checking your measurements against our chart to ensure the perfect fit.
What is Nello's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label. Please note that intimate apparel and final sale items are non-returnable.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner. You will receive a tracking number via email as soon as your order ships.
Does Nello ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please be aware that customs duties may apply depending on your country's regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for flexible budgeting.
How should I care for my Nello garments?
To maintain the longevity of your clothes, we provide specific care instructions on the inner label of every garment. Generally, we recommend washing in cold water and air drying to preserve fabric integrity and color vibrancy.